Shopify Inbox

Turn browsers into buyers using the power of chat

Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.

Don't have a Shopify store? Get started with a 3-day free trial.

How Shopify Inbox works

Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.

Talk to customers and manage conversations with ease from the mobile app or web.

Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Harness powerful insights

Turn conversations into checkouts

Business owner sits at her desk in her back office and uses Shopify Inbox to chat with a customer on her mobile device. She shares a discount code in the chat to close the sale.

Cart actions

Get insights into what customers have in their cart when you talk to them using online store chat.

Discount codes

Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.

Message classification

Identify conversations that are likely to lead to a sale with automatic message classification.

More than customer support

70% of Shopify Inbox conversations are with customers making a purchasing decision

Empower yourself and your team

Help more customers in less time

Business owner is standing in her back office carrying a box while doing inventory. Three instant answers are showing on screen, this feature of Shopify Inbox helps customers help themselves without the need for live chat.

Instant answers

Save time and let customers get quick answers to common questions about shipping, returns, and more.

Quick replies

Keep your brand consistent, and use saved response shortcuts to help customers quickly.

Order status

Spend less time on customer support and send automated order status updates over online store chat.

Shopify Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.

Rennie Wood

Owner, Wood Wood Toys

Wood Wood Toys logo

The power to chat on your terms

Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.

An image of the business owner's back office in the evening. There's a chat window open with an away message telling the customer that live chat isn't available. Shopify Inbox captures email and phone numbers so the business owner can contact customers in the future.

Automated messages

Greet customers with automated messages so they feel welcome, and let them know when you're available for real-time help.

Follow up with email

Collect customer information at the start of the chat, and continue conversations over email without leaving Shopify Inbox.

Turn browsers into buyers using the power of chat

Shopify Inbox is a free business chat app built right into your admin.

Don't have a Shopify store? Get started with a 3-day free trial.

Help Center

Learn more about Shopify Inbox.

Visit Help Center

Case study

Discover how Wood Wood Toys uses chat to grow their business.

Read the case study


Reach out to our dedicated support team if you need help.

Contact support